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Note: If your SSC/Mac get calls away from multiple PSAP’s, that are becoming No ALI, there was a problem with the fresh new Node otherwise Node to help you Server circuits or even the Servers computer itself. In advance of it comes down the problem this new SSC/Mac computer should phone call the brand new MMOC so you can ask whether your Node or Host is within problems.
Such sensors often means some problems conditions therefore, the SSC/Mac computer is ask the new PSAP if any part of the E911 experience not working properly.
The brand new SSC/Mac would be to guarantee to the PSAP attendant your equipment’s number 1 setting try responding E911 calls. If for example the devices isn’t mostly useful E911, then SSC/Mac computer is always to advise PSAP to contact the CPE provider.
Note: Such problems can be very confusing when the PSAP have merchant devices blended into the with products that the BOC retains. This new Sales member should provide brand new SSC/Mac computer advice regarding one strange otherwise exception to this rule issues in which the PSAP is always to contact the seller. This informative article might be as part of the PSAP profile sheets.
ANI otherwise ALI controller down: If the machine computers observes the latest PSAP devices off therefore doesn’t come back up, the fresh MMOC often statement the difficulty on the SSC/MAC; the machine are off within PSAP, an excellent dispatch are needed.
PSAP connect (circuit) down: Brand new MMOC deliver the fresh SSC/Mac into routine ID your Host pc means when you look at the troubles. Whether or not for each PSAP has actually a couple circuits, when possibly circuit was on the status must be treated since the an urgent situation once the failure of 2nd circuit may cause new PSAP are remote.
One issues that the brand new MMOC relates to about Node spot to the newest Servers pc might possibly be addressed really for the compatible MMOC(s)/CCNC.
Note: The consumer will-call as long as a problem is actually obvious so you’re able to the fresh new PSAP. When singular circuit was right down to the latest PSAP, the client may possibly not be alert there was a stress, though there is just one hook off, notice is always to show up on the fresh new PSAP screen. Issues named into SSC/Mac computer throughout the MMOC or any other company staff member really should not be closed-out because of the getting in touch with brand new PSAP because may result in the customer reacting that they don’t have a dilemma. These reports can only just feel closed-out of the acquiring pointers one to the problem are fixed and also by examining on the business worker one to claimed the trouble. The fresh new MMOC professionals will be able to verify that the challenge provides removed of the looking at a great printout about host.
When the CRSAB obtains a customer issue (we.age., cannot switch 911) the new RSA is to get as frequently recommendations to due to the fact customer is found on new range.
Such, how it happened in the event the subscriber dialed 911? This new declaration is instantly directed with the IMC to own subscriber line research. When no line trouble can be found, the fresh IMC have a tendency to send the issue standing on the SSC/Mac. The fresh SSC/Mac computer will get in touch with Buyers Services E911 Category and you will verify that the latest subscriber will be able to phone call 911 to get the ESN. The fresh SSC/Mac usually make certain the new ESN via 2SCCS. Whenever one another verifications fits, the fresh new SSC/Mac computer tend to send the newest are accountable to this new SCC responsible for the brand new 911 tandem workplace for analysis and you can solution. The brand new Mac computer is in charge of tracking the trouble and you can advising the latest IMC if it is resolved.
If it is, the newest SSC/Mac computer is to request a beneficial dispatch SSIM/I&Yards
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